Fees & Payment

Registration Fee

A registration fee of $40.00 plus HST is added to your first bill and will be credited to your account at the end of your first year, provided you continue using our service. There is a minimum service commitment of four weeks (non-refundable).

Cost

The cost for the service, which includes the diapers, is $17.95/week + HST. Ask us about multiple births.

Billing

We use an equal billing system that is based on a three month cycyle or a period of 13 weeks. The amount per month depends on your weekly rate HST included. The equal billing works as follows:

Example: Weekly rate x 13 Weeks ÷ 3 Months = Your monthly rate

We process an invoice every time you place an order for any accessories or other products and the amount will show on your statement along with the Invoice Number (this is a one time charge, not a double charge).

Your statement showing all transactions is printed on the first day of each month, if you are paying monthly. If you have made payments or adjustments etc., after the date the statement is printed, it will reflect on your next statement.

You will not receive a monthly statement if you have purchased a Baker’s Dozen package (pre-pay for 12 weeks and get the 13th week free). A new invoice is processed at the end of the cycle and the Baker’s Dozen will continue, provided we receive your payment. If we do not receive your payment within a week from the date your invoice was printed, we will change your billing to monthly. Please be aware that the free week has no cash value and may not be redeemed or refunded.

If you are a brand new customer and your prepaid four weeks expires before the beginning of the new month, you will be invoiced for the difference and the monthly charge will begin in the month following.

Payment

We require payment in full every month. Please make your cheque payable to Comfy Cotton Diaper Service Inc, and write your customer number on the front of your cheque. Payment is due on the date of your statement. Please be sure to fill out your cheque completely and correctly before sending it to Comfy Cotton. We charge $20.00 for any cheque returned to us by the bank.

If you are paying by Credit Card (Visa or Mastercard) and your credit card has expired or you have a new credit card number, please notify our office immediately by calling our local number 905-940-8118 or our Toll Free Number 1-888-759-3945.

Gifts

If a gift has been purchased on your behalf and the gift has expired, you the customer will be responsible to pay for all future invoices on your account. If you do not intend to continue with the service, you will need to notify our Customer Service at least 2 – 3 business days prior to your delivery day. Please be advised that the service will continue until further notice from you.

Referrals

If you have referred our service to a family member or a friend and the person signed up for our service as a result of your referral, you will get a referral credit equivalent to one week of what you pay, when you notify our office. This credit is made available to you solely for use in connection with our service. This credit has no cash value and may not be redeemed or refunded.