Policy

Suspension of Service

If you suspend our service for whatever reason and you do not know when you are calling back to resume our service, you must return all the diapers. Please call 2 – 3 working days prior to your delivery day to arrange for a pick up of all diapers.

Adjustment

We will credit your account for the week(s) that you requested no service (no delivery or pick up), but you will have to advise our office at least 2 – 3 working days prior to your delivery day to stop the delivery and pick up. The credit will reflect on your statement. We will adjust the cycle if you are in a Baker’s Dozen package. We do not give a credit for a pick up of soiled diapers even though you stopped the delivery.

Inventory

If you have accumulated too many diapers (more than your regular supply), please mark with your customer number and return these diapers to us in a separate bag. Please call us and let us know. We will be counting them. Returning these diapers to us will not reduce your weekly order. It will just remove the excess diapers from your account.

Public Holidays

Our office will be closed but our devoted drivers will be working, except that there might be some delivery changes for Christmas and New Year holidays. You will be notified well ahead of time if your delivery and pick up falls on the same day these holidays are celebrated.  Please continue to leave your soiled diapers outside until the driver makes the exchange.

Cancellation

Your little one is potty trained, and you are ending our service. We commend you for choosing the right diapers for your baby, and for protecting the planet they will inherit. Please call our office at least 2 – 3 working days prior to your delivery day to arrange for a final pick up of all the diapers.